SHIPPING & DELIVERY

At Raux Hair, each order is crafted with care to ensure you receive the highest quality, raw, and unfiltered hair products.

 REGION FLAT RATE
(Up to 1.5kg) 		ADDITIONAL WEIGHT
(Per 0.5kg) 		TIMEFRAME FREE SHIPPING THRESHOLD
CANADA $25 USD $5 USD 2-4 Business Days $300 USD
USA $30 USD $37 USD 2-4 Business Days $300 USD
INTERNATIONAL $50 USD $10 USD 4-7 Business Days (Varies by region) $300 USD

 

Free Shipping: Enjoy free express shipping on orders over $300 USD

Pre-Order Deadline: Limited stock available. Order by February 4, 2025, to receive your hair in time for Valentine’s Day.

Processing Time:

  • Orders take 3-5 business days to create your custom hair units directly from the source. Please note, processing times do not include weekends or holidays.

Shipping Time:

  • Once your order is complete, shipping will take approximately 2-4 business days. We partner with FedEx, DHL, and UPS for fast and reliable delivery to your doorstep.
  • Shipping times do not include weekends or holidays.

Shipping Delays:

  • We are not responsible for delays caused by the courier, customs clearance, weather conditions, or other factors beyond our control.
  • Estimated shipping timeframes (e.g., 2–4 business days for domestic or express shipments) are only guidelines provided by the shipping carriers and are not guaranteed.

Tracking Information:

  • Once your order has shipped, you will receive a tracking number. You can use this to monitor your shipment’s progress

Customs & International Delays:

  • For international orders, customs processing times can vary, which may cause delays. Customs fees, if applicable, are the responsibility of the customer.

Important Information:

  • Once an order is placed, the shipping address cannot be changed. Please double-check your address before completing your purchase.
  • Address Verification: Please ensure that your shipping address and billing address match the card used for your purchase. Orders with mismatched addresses will be cancelled.
  • No Refunds or Modifications: Due to the custom nature of our products and to maintain the highest quality, no refunds or modifications can be made once an order has been placed.
  • No P.O. Boxes: We do not ship to P.O Boxes
  • Currency Conversion: All prices on our website are quoted in USD. Your card provider will handle the currency conversion, and payments will be made in USD.

Additional Details:

  • Our team is committed to delivering your stress-free, natural-looking hair with quality and care.

Thank you for choosing Raux Hair! We look forward to elevating your beauty with our premium, raw, and unfiltered hair.