RETURNS & REFUND POLICY

Strict No Return or Refund Policy

At Raux Hair, due to the custom nature of our products, we have a strict no return or refund policy unless the issue is determined to be our fault. Please read the following guidelines carefully:

 Return Eligibility

  • Items must be unused, in their original packaging, and in original condition, with the curl pattern untouched and undisturbed.
  • Ties and clips must remain intact and must not be cut.
Return Process
  1. Authorization Required: All returns must be authorized by our team. Unauthorized returns will be refused and returned to the sender.
  2. Return Timeline: The item must be sent back within 7 business days of receiving it.
  3. Inspection: Once the item is received, it will be analyzed by our team to determine if it meets our return criteria.
Shipping Costs
  • All return shipping costs are the responsibility of the customer.
  • We strongly recommend using a courier that provides tracking and proof of delivery to ensure the safe return of your item.
  • Raux Hair is not responsible for any lost, delayed, or undelivered returns.
Additional Information
  • Any return or import fees associated with the return are the responsibility of the customer.
  • Items must be received by Raux Hair before a return can be processed.
  • Unauthorized Returns: Returns sent without prior authorization will be refused and returned to the sender.

By placing an order with Raux Hair, you acknowledge and agree to this policy. If you have any concerns or questions, please contact our customer support team for assistance. Thank you for choosing Raux Hair!